Enterprise Cybersecurity TAM - Solutions & Impact

Trend Micro; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Trend Micro is seeking a Technical Account Manager to own the technical aspects for Premium Support Program accounts, reporting to the TAM Leader, and collaborating with the sales team to deploy and optimize Trend Micro solutions for large enterprises.

You will analyze security incidents, drive improvements in customer experience, and build strong relationships with customers, internal teams, partners, and Trend Micro experts.

Qualifications

• Minimum 2 years of IT industry experience.
• Proficiency in Cantonese and English, written and spoken.
• Hands-on experience with Windows Server, Linux, or VMware vSphere.
• Strong TCP/IP networking knowledge.
• Excellent troubleshooting and interpersonal skills with enterprise clients.
• Nice to have cybersecurity familiarity.

Responsibilities

• Report directly to the TAM Leader and own the technical aspects for assigned Premium Support Program (PSP) accounts.
• Partner with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
• Build and nurture strong, long-term relationships with key stakeholders—customers, internal sales teams, partners, and Trend Micro’s technical experts.
• Analyze security incidents and product-related events to drive improvement in customer experience and solution performance.

Skills

Cantonese & English

Troubleshooting

Communication

Enterprise clients

Networking (TCP/IP)

Tools

Windows Server

Linux

VMware vSphere

Job description

Trend Micro is seeking a Technical Account Manager to own the technical aspects for Premium Support Program accounts, reporting to the TAM Leader, and collaborating with the sales team to deploy and optimize Trend Micro solutions for large enterprises.

You will analyze security incidents, drive improvements in customer experience, and build strong relationships with customers, internal teams, partners, and Trend Micro experts.