Cybersecurity Systems Support Engineer — Hybrid (Ireland)

Keeper Security; United States; Hybrid; USD 67,000 - 96,000; Full time

Benefits offered by this job

Onsite lunches

Private healthcare

Pension contribution

Sick Pay

Bike-to-Work Scheme

Job summary

Keeper Security is seeking a Systems Support Engineer to join the B2B EMEA support team. This role requires 5+ years in IT management and system administration, with hands-on experience across Mac OS X, Windows, and Linux.

You will handle technical support, installation, deployment, and resolution analysis for customers, and collaborate with engineering teams to improve product quality. Hybrid for those near Cork, Ireland, or fully remote for others.

Qualifications

• 5+ years of IT Management and System Administration experience.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.
• Experience setting up and configuring Active Directory.
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
• Excellent command of Linux Shell and PowerShell.
• In depth knowledge of prem/cloud/hybrid environments.
• Working knowledge of Python.

Responsibilities

• Provide technical support for clients and resolution analysis on issues.
• Communicate technical information to users with varying levels of experience.
• Work closely with business customers and engineering teams.
• Escalate critical customer situations to management and engineering as needed.
• Support installation and deployment of Keeper’s software products.

Skills

IT Management

System Administration

Mac OS X

Windows

Linux

SSO

Active Directory

Firewalls

DNS

LDAP

Linux Shell

PowerShell

Python

Hybrid environments

Education

Bachelor's degree or equivalent

Tools

PowerShell

Job description

Keeper Security is seeking a Systems Support Engineer to join the B2B EMEA support team. This role requires 5+ years in IT management and system administration, with hands-on experience across Mac OS X, Windows, and Linux.

You will handle technical support, installation, deployment, and resolution analysis for customers, and collaborate with engineering teams to improve product quality. Hybrid for those near Cork, Ireland, or fully remote for others.