Systems Support Engineer, EMEA (Night Shift)

Keeper Security; United States; Hybrid; USD 67,000 - 96,000; Full time

Benefits offered by this job

Onsite lunches

Private healthcare

Pension contribution

Sick Pay

Bike-to-Work Scheme

Job summary

Keeper Security is seeking a Systems Support Engineer to join the B2B EMEA support team. This role requires 5+ years in IT management and system administration, with hands-on experience across Mac OS X, Windows, and Linux.

You will handle technical support, installation, deployment, and resolution analysis for customers, and collaborate with engineering teams to improve product quality. Hybrid for those near Cork, Ireland, or fully remote for others.

Qualifications

• 5+ years of IT Management and System Administration experience.
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting.
• Experience working with Single Sign On (SSO) environments.
• Experience setting up and configuring Active Directory.
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP.
• Excellent command of Linux Shell and PowerShell.
• In depth knowledge of prem/cloud/hybrid environments.
• Working knowledge of Python.

Responsibilities

• Provide technical support for clients and resolution analysis on issues.
• Communicate technical information to users with varying levels of experience.
• Work closely with business customers and engineering teams.
• Escalate critical customer situations to management and engineering as needed.
• Support installation and deployment of Keeper’s software products.

Skills

IT Management

System Administration

Mac OS X

Windows

Linux

SSO

Active Directory

Firewalls

DNS

LDAP

Linux Shell

PowerShell

Python

Hybrid environments

Education

Bachelor's degree or equivalent

Tools

PowerShell

Job description

Location: Ireland

Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper's cybersecurity software is trusted by millions of people and thousands of organisations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis.

About Keeper

Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at KeeperSecurity.com.

About the Role

Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

Shift: Monday-Friday, 6:00pm-2:00am CT

Responsibilities

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base

Requirements

• 5+ years of experience in IT Management and System Administration
• Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
• Experience working with Single Sign On (SSO) environments
• Experience setting up and configuring Active Directory
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Excellent command of Linux Shell and PowerShell
• In depth knowledge of prem/cloud/hybrid environments
• Working knowledge of Python

Preferred Requirements

• Bachelor's Degree or equivalent experience
• Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
• Ability to adapt, overcome objections, and learn complex solutions
• Excellent time management and communication skills

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme (if local)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.