Cybersecurity Support Team Lead

Palo Alto Networks; Santa Clara (CA); On-site; USD 133,000 - 216,000; Full time

Job summary

Palo Alto Networks is seeking a seasoned leader to guide a team of Designated Support Engineers in delivering high-quality security support. You will mentor team members, set performance goals, and serve as the primary escalation point for enterprise customers.

The role requires crisis management, incident response experience, and collaboration with Sales, Engineering, and Product teams to improve product supportability. Flexible office-based work is common.

Qualifications

• Bachelor’s or Master’s degree with 3–5 years of relevant management/leadership experience.
• Experience leading technical escalations for enterprise customers.
• Strong incident response and troubleshooting in security/network domains.

Responsibilities

• Lead the daily activities of a team of Designated Support Engineers.
• Mentor and set goals; provide feedback and training for growth.
• Serve as primary escalation point for complex customer issues.

Job description

Palo Alto Networks is seeking a seasoned leader to guide a team of Designated Support Engineers in delivering high-quality security support. You will mentor team members, set performance goals, and serve as the primary escalation point for enterprise customers.

The role requires crisis management, incident response experience, and collaboration with Sales, Engineering, and Product teams to improve product supportability. Flexible office-based work is common.