AI-Driven Elite Enterprise Tech Support Engineer

Palo Alto Networks, Inc.; Plano (TX); On-site; USD 103,000 - 167,000; Full time

Benefits offered by this job

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Job summary

Palo Alto Networks, Inc. is seeking a Senior Technical Support Engineer to act as a premier technical authority for high-value enterprise accounts.

You will provide advanced post-sales support for complex infrastructures and serve as a key technical contact for both technical and non-technical stakeholders. You will collaborate with cross-functional teams to diagnose, resolve, and communicate product issues, while ensuring rapid, secure environments and maintaining high customer satisfaction.

Qualifications

• 5+ years in network ops, infra engineering, or enterprise security support.
• Bachelor's degree in CS/IT or equivalent experience.
• Deep TCP/IP, OSI layers, BGP/OSPF and security protocols (IPsec/TLS).

Responsibilities

• Provide advanced post-sales technical support for Platinum-tier customers.
• Diagnose complex infrastructure issues and perform root-cause analysis.
• Collaborate with Development, QA and Product Management to address defects.
• Lead knowledge sharing: write bulletins and mentor junior engineers.
• Translate engineering issues into business terms for executives during crises.
• Manage customer context and ensure consistent, rapid engagement.

Skills

Networking

TCP/IP

Security protocols

Communication skills

Education

Bachelor's degree in CS/IT

Tools

VMware ESXi

KVM

AWS

Azure

GCP

OCI

Job description

Palo Alto Networks, Inc. is seeking a Senior Technical Support Engineer to act as a premier technical authority for high-value enterprise accounts.

You will provide advanced post-sales support for complex infrastructures and serve as a key technical contact for both technical and non-technical stakeholders. You will collaborate with cross-functional teams to diagnose, resolve, and communicate product issues, while ensuring rapid, secure environments and maintaining high customer satisfaction.