Cybersecurity Customer Success Leader — Enterprise Growth

Anthropic; San Francisco (CA); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation

Parental leave

Flexible working hours

Office space

Job summary

Anthropic is seeking a Manager, Customer Success – Cyber to lead a team of 5–10 CS managers focused on cybersecurity accounts across API, Claude.ai, Claude Code, and related surfaces. You will coach the team on adoption, value realization, and expansion while maintaining strategic oversight of high-impact engagements.

You will provide cybersecurity SME guidance, drive key CS metrics, and collaborate with Sales, Product, Engineering, and Marketing to align strategies.

Qualifications

• 7+ years in customer success or related roles.
• 2+ years of front-line management experience.
• Cybersecurity experience to credibly engage with security leaders.
• Experience managing enterprise portfolios at large scale (1M–100M+ ACV).
• Understanding of consumption- and seat-based pricing models.

Responsibilities

• Directly manage and develop a team of 5–10 Customer Success Managers supporting strategic cybersecurity accounts across Anthropic products.
• Coach team on customer success best practices, adoption strategies, value realization, and expansion methodologies.
• Provide cybersecurity subject matter expertise to cyber customers and CS teams, coaching on security operations, identity, cloud and data protection.
• Drive team metrics: expansion, health scores, retention (NRR), and CSAT.
• Engage in executive-level engagements with CISOs, CTOs, and principal engineers.
• Build scalable CS processes, playbooks, and QBR templates.
• Partner with Sales to identify expansion opportunities and ensure aligned account strategies.
• Collaborate with Product/Engineering/Marketing to advocate for customer needs and drive adoption.
• Contribute to hiring, onboarding, and training within CS.
• Foster an AI-first, innovative team culture and improve processes.

Skills

Customer success

Leadership

Cybersecurity knowledge

Enterprise accounts

Executive presence

Education

Bachelor's degree

Job description

Anthropic is seeking a Manager, Customer Success – Cyber to lead a team of 5–10 CS managers focused on cybersecurity accounts across API, Claude.ai, Claude Code, and related surfaces. You will coach the team on adoption, value realization, and expansion while maintaining strategic oversight of high-impact engagements.

You will provide cybersecurity SME guidance, drive key CS metrics, and collaborate with Sales, Product, Engineering, and Marketing to align strategies.