Cyber Customer Success Lead for Enterprise AI

Anthropic Limited; New York (NY); Hybrid; USD 265,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Equity donation matching

Generous vacation and parental leave

Flexible working hours

Office space in NYC

Job summary

Anthropic is seeking a Manager, Customer Success – Cyber in New York to lead a team of Customer Success Managers supporting cybersecurity accounts across Anthropic’s product suite. You’ll coach, develop, and scale CS processes while aligning with Sales and Product teams to drive adoption, expansion, and customer value.

You will manage enterprise relationships with CISOs and senior engineers, ensure health of accounts, and contribute to hiring, onboarding, and training as the organization scales.

Qualifications

• 7+ years in customer success or related roles, with 2+ years front-line management.
• Proven track record building CS teams in SaaS, API, or AI/ML.
• Cybersecurity experience and credibility with cyber customers.
• Experience managing enterprise portfolios with large ACVs.
• Ability to balance strategic thinking with hands-on coaching.

Responsibilities

• Directly manage and develop a team of Customer Success Managers for cybersecurity accounts across Anthropic products.
• Coach team on CS best practices, change management, adoption, and expansion strategies.
• Provide cybersecurity SME guidance to customers and the team.
• Drive core CS metrics: expansion, health scores, retention, and CSAT.
• Join strategic engagements, escalate as needed, and maintain executive presence.
• Build scalable CS processes, success plans, QBRs, and expansion playbooks.
• Collaborate with Sales to identify expansion opportunities and ensure aligned strategies.
• Partner with Product, Engineering, and Marketing to drive product adoption.
• Participate in hiring, onboarding, and training as CS scales.
• Foster an AI-first, innovative team culture and conduct regular reviews.
• Own portfolio planning and renewal/expansion forecasting.
• Develop customer advocacy programs and reference architectures.

Skills

Customer success leadership

Enterprise SaaS

Cybersecurity knowledge

Executive engagement

Coaching and mentoring

Education

Bachelor's degree

Job description

Anthropic is seeking a Manager, Customer Success – Cyber in New York to lead a team of Customer Success Managers supporting cybersecurity accounts across Anthropic’s product suite. You’ll coach, develop, and scale CS processes while aligning with Sales and Product teams to drive adoption, expansion, and customer value.

You will manage enterprise relationships with CISOs and senior engineers, ensure health of accounts, and contribute to hiring, onboarding, and training as the organization scales.