Cybersecurity Customer Success Leader

Right Stakes; United States; On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Paid leaves

Medical Benefit

Flexible work

Parental leave

Multicultural team

Wellbeing days

Job summary

Right-Hand, based in the United States, is seeking a Customer Success Manager who blends strong customer empathy with deep product expertise to expand adoption and retention across a diverse client base.

As the face of the company, you will collaborate with internal teams and clients to deliver the best that Right-Hand has to offer, acting as advocate, trusted advisor, and driver of continued value.

Qualifications

• 2+ years of experience in Customer Success or related field.
• 1+ years of experience in the capacity of QA Engineer or similar is preferred, not mandatory.
• Enthusiastic about and interested in cybersecurity.
• Proven work experience as a System Security Engineer or Information Security Engineer.
• Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.

Responsibilities

• Develop and own the overall strategy and relationship with assigned clients, including onboarding, increasing adoption, retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients to establish critical goals or KPIs and help the customer achieve their goals.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Develop content for clients who purchase our Managed Service offerings (training and phishing content).
• Provide a feedback loop between the customer and Right-Hand management team.

Skills

Customer Success

QA Engineer

Cybersecurity

Security Systems

DevOps

English Fluency

Job description

Right-Hand, based in the United States, is seeking a Customer Success Manager who blends strong customer empathy with deep product expertise to expand adoption and retention across a diverse client base.

As the face of the company, you will collaborate with internal teams and clients to deliver the best that Right-Hand has to offer, acting as advocate, trusted advisor, and driver of continued value.