Cyber Customer Success Manager — Enterprise Growth

Anthropic; Seattle (WA); Hybrid; USD 265,000 - 320,000; Full time

Job summary

Anthropic is seeking a Manager of Customer Success – Cyber to lead a team of CSMs serving cybersecurity accounts across Anthropic products. You will coach, develop, and scale CS processes while maintaining strategic oversight of high-impact engagements within the cybersecurity segment.

You will leverage deep cybersecurity knowledge, guide adoption, measure health metrics, and drive expansion and value realization for enterprise customers. Hybrid office policy applies.

Qualifications

• Proven leadership of Customer Success Managers teams.
• Strong cybersecurity domain expertise for enterprise engagements.
• Experience in SaaS, API, or AI/ML environments.

Responsibilities

• Directly manage and develop a team of Customer Success Managers supporting cybersecurity accounts.
• Coach team on CS best practices, adoption strategies, value realization and expansion.
• Provide cybersecurity subject matter expertise to customers and CS team.
• Drive expansion, retention, and customer health metrics across portfolio.
• Collaborate with Sales, Product, Engineering and Marketing to advocate for customer needs.

Skills

People leadership

Cybersecurity domain knowledge

Customer success management

Executive communication

SaaS/AI/ML client management

Education

Bachelor's degree or equivalent

Job description

Anthropic is seeking a Manager of Customer Success – Cyber to lead a team of CSMs serving cybersecurity accounts across Anthropic products. You will coach, develop, and scale CS processes while maintaining strategic oversight of high-impact engagements within the cybersecurity segment.

You will leverage deep cybersecurity knowledge, guide adoption, measure health metrics, and drive expansion and value realization for enterprise customers. Hybrid office policy applies.