CX Tech: Quotes, Orders & Support

Personnel Resources, Inc.; Dothan (AL); On-site; USD 20,000 - 29,000; Full time

Job summary

Personnel Resources, Inc. seeks a Customer Experience Technician to support customers, prepare quotes, process orders, and resolve issues. You’ll collaborate with Sales, Engineering, Purchasing, Accounting, and Manufacturing to ensure accurate orders and timely solutions.

The role emphasizes strong communication, problem-solving, and multitasking in a fast-paced manufacturing environment with occasional evenings and weekends. On-site required in Alabama.

Qualifications

• At least one (1) year of experience in technical customer support, customer service, or a similar role.
• At least one (1) year of experience using Microsoft Office.
• Strong verbal and written communication skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Ability to work effectively with customers and cross-functional teams.

Responsibilities

• Provide technical product support to customers, distributors, and sales staff.
• Prepare accurate quotes, process sales orders, and communicate product specifications, pricing, and delivery schedules.
• Collaborate with Engineering to review and modify technical drawings based on customer requirements.
• Address customer complaints, coordinate corrective actions, and maintain accurate documentation.
• Enter and maintain quotes, orders, backlogs, and other information in the ERP system.
• Work with Purchasing and Accounting to determine material requirements and product costs.
• Develop an understanding of manufacturing processes to provide effective customer solutions.
• Maintain positive relationships with customers and internal departments.
• Manage multiple tasks while maintaining accuracy and meeting deadlines.
• Maintain regular attendance and on-site availability, including occasional evenings and weekends as needed.

Skills

Communication skills

Multitasking

Cross-functional collaboration

Problem solving

Tools

ERP systems

CRM systems

Technical drawings

Quoting

Pricing

Order processing

Production scheduling

Excel

Word

Outlook

PowerPoint

Job description

Personnel Resources, Inc. seeks a Customer Experience Technician to support customers, prepare quotes, process orders, and resolve issues. You’ll collaborate with Sales, Engineering, Purchasing, Accounting, and Manufacturing to ensure accurate orders and timely solutions.

The role emphasizes strong communication, problem-solving, and multitasking in a fast-paced manufacturing environment with occasional evenings and weekends. On-site required in Alabama.