Customer Experience Technician

Personnel Resources, Inc.; Dothan (AL); On-site; USD 20,000 - 29,000; Full time

Job summary

Personnel Resources, Inc. seeks a Customer Experience Technician to support customers, prepare quotes, process orders, and resolve issues. You’ll collaborate with Sales, Engineering, Purchasing, Accounting, and Manufacturing to ensure accurate orders and timely solutions.

The role emphasizes strong communication, problem-solving, and multitasking in a fast-paced manufacturing environment with occasional evenings and weekends. On-site required in Alabama.

Qualifications

• At least one (1) year of experience in technical customer support, customer service, or a similar role.
• At least one (1) year of experience using Microsoft Office.
• Strong verbal and written communication skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Ability to work effectively with customers and cross-functional teams.

Responsibilities

• Provide technical product support to customers, distributors, and sales staff.
• Prepare accurate quotes, process sales orders, and communicate product specifications, pricing, and delivery schedules.
• Collaborate with Engineering to review and modify technical drawings based on customer requirements.
• Address customer complaints, coordinate corrective actions, and maintain accurate documentation.
• Enter and maintain quotes, orders, backlogs, and other information in the ERP system.
• Work with Purchasing and Accounting to determine material requirements and product costs.
• Develop an understanding of manufacturing processes to provide effective customer solutions.
• Maintain positive relationships with customers and internal departments.
• Manage multiple tasks while maintaining accuracy and meeting deadlines.
• Maintain regular attendance and on-site availability, including occasional evenings and weekends as needed.

Skills

Communication skills

Multitasking

Cross-functional collaboration

Problem solving

Tools

ERP systems

CRM systems

Technical drawings

Quoting

Pricing

Order processing

Production scheduling

Excel

Word

Outlook

PowerPoint

Job description

We are seeking a customer-focused, detail-oriented Customer Experience Technician to provide technical support, prepare quotes, process orders, and resolve customer concerns. This role works closely with customers, Sales, Engineering, Purchasing, Accounting, and Manufacturing to ensure accurate orders, timely solutions, and an excellent customer experience. The ideal candidate has strong communication and problem-solving skills, enjoys working with people, and can manage multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

• Provide technical product support to customers, distributors, and sales staff.
• Prepare accurate quotes, process sales orders, and communicate product specifications, pricing, and delivery schedules.
• Collaborate with Engineering to review and modify technical drawings based on customer requirements.
• Address customer complaints, coordinate corrective actions, and maintain accurate documentation.
• Enter and maintain quotes, orders, backlogs, and other information in the ERP system.
• Work with Purchasing and Accounting to determine material requirements and product costs.
• Develop an understanding of manufacturing processes to provide effective customer solutions.
• Maintain positive relationships with customers and internal departments.
• Manage multiple tasks while maintaining accuracy and meeting deadlines.
• Maintain regular attendance and on-site availability, including occasional evenings and weekends as needed.

Qualifications

Required

• At least one (1) year of experience in technical customer support, customer service, or a similar role.
• At least one (1) year of experience using Microsoft Office.
• Strong verbal and written communication skills.
• Excellent organizational, problem-solving, and multitasking abilities.
• Ability to work effectively with customers and cross-functional teams.

Preferred

• Experience in steel, door, frame, or other manufacturing environments.
• Two (2) or more years of technical customer service experience in manufacturing.
• Experience with ERP or CRM systems, technical drawings, quoting, pricing, order processing, or production scheduling.
• Proficiency in Excel, Word, Outlook, and PowerPoint.

Pay: $18/hour

Personnel Resources is an Equal Opportunity Employer. #CL