Customer Parts & Quotes Specialist

Tech Mahindra; Roanoke (VA); On-site; USD 34,000 - 52,000; Full time

Job summary

Tech Mahindra Roanoke is seeking a customer-focused coordinator to manage quotes and orders in a fast-paced environment. You will handle internal and external requests, locate part information, and coordinate with vendors to secure pricing and availability.

The role emphasizes excellent communication, active listening, and a passion for delivering top-notch customer service while using MS Office and ERP systems to keep orders on track.

Qualifications

• Must be able to handle high-volume, quick-response requests.
• Excellent oral and written communication skills.
• Ability to listen, understand, follow up on and resolve customer requirements.
• Passion for customer service and innovation.
• Proficiency in MS Office and MS Outlook.

Responsibilities

• Receive internal and external requests for quote and forward quotes to customers.
• Support part requests for Switchgear, breakers, transformers, drives and motors.
• Locate part information through client factory systems and obtain pricing/availability.
• Receive purchase orders and book orders in ERP.
• Complete request for materials and create POs and send to vendors.
• Track orders to ensure delivery within quoted time frame.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Education

High school diploma

Tools

MS Office

MS Outlook

Job description

Tech Mahindra Roanoke is seeking a customer-focused coordinator to manage quotes and orders in a fast-paced environment. You will handle internal and external requests, locate part information, and coordinate with vendors to secure pricing and availability.

The role emphasizes excellent communication, active listening, and a passion for delivering top-notch customer service while using MS Office and ERP systems to keep orders on track.