CX Strategy Lead: Build & Scale a Brand’s Experience

Atomic; United States; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

Stock options

Job summary

A stealth startup venture studio is seeking a Head of Customer Experience to shape the customer journey from beginning to end. This role involves strategizing, managing a team, and implementing high-efficiency support systems. The ideal candidate has over 8 years of experience in customer experience, preferably in CPG or DTC environments. Competitive compensation package including stock options is offered.

Qualifications

• Experience in CPG, DTC, or early-stage startups is preferred.
• Strong leadership skills and a passion for team development.
• Self-starter with a bias toward action and results.

Responsibilities

• Design customer experience strategy from the ground up.
• Manage a high-performing team of CX agents.
• Implement systems for managing customer inquiries.

Skills

Customer experience

Support operations

Team management

Analytical skills

Communication skills

Empathy

Education

8+ years of experience in customer experience

Tools

Zendesk

Gorgias

Intercom

Job description

A stealth startup venture studio is seeking a Head of Customer Experience to shape the customer journey from beginning to end. This role involves strategizing, managing a team, and implementing high-efficiency support systems. The ideal candidate has over 8 years of experience in customer experience, preferably in CPG or DTC environments. Competitive compensation package including stock options is offered.