Head of Customer Engagement Strategy & CX

BGB Group; New York (NY); On-site; USD 185,000 - 220,000; Full time

Job summary

A healthcare communications agency in New York is seeking a VP, Engagement Strategy to lead customer experience initiatives and drive growth. The role requires a strategic leader with over 10 years in customer experience, especially within the pharmaceutical sector. Candidates should have a strong track record in engagement strategies and the ability to leverage data analytics. This position offers a salary range of $185,000 - $220,000, and the company promotes diversity and equal opportunity.

Qualifications

• Minimum of 10 years’ experience in customer experience and engagement strategy.
• Proven track record in developing successful CX strategies.
• Familiarity with regulatory environment in the pharmaceutical industry.

Responsibilities

• Develop comprehensive customer experience strategies.
• Design customer journey maps and identify key touchpoints.
• Lead cross-functional workshops to foster a customer-centric culture.

Skills

Customer experience strategy

Leadership

Data analysis

Stakeholder management

Media planning

Education

Bachelor’s degree in Marketing, Business, Communications, or related field

Job description

A healthcare communications agency in New York is seeking a VP, Engagement Strategy to lead customer experience initiatives and drive growth. The role requires a strategic leader with over 10 years in customer experience, especially within the pharmaceutical sector. Candidates should have a strong track record in engagement strategies and the ability to leverage data analytics. This position offers a salary range of $185,000 - $220,000, and the company promotes diversity and equal opportunity.