Director of CX Strategy for B2B Customer Experience

Ventura Foods; United States; On-site; USD 146,200 - 194,957; Full time

Benefits offered by this job

Medical, Prescription, Dental, & Vision coverage

401(k) matching

Paid Vacation, Sick Time, and Holidays

Employee Appreciation Events

Job summary

A leading B2B food manufacturing firm is seeking a Director of Customer Experience to transform customer interactions. This role will drive the CX roadmap and customer journey mapping while building a sustainable CX model across various functions. Ideal candidates have over 10 years of experience, including leadership in customer service, and proven success in developing CX strategies. This position promises a collaborative environment focused on customer-centricity, with attractive compensation between $146,200 and $194,957. Join us to make a significant impact!

Qualifications

• 10+ years of experience in customer experience or related roles, including 2 years in CX leadership.
• B2B industry experience required.
• Experience implementing CX roadmaps and Voice of Customer programs.

Responsibilities

• Lead execution of CX roadmap and customer journey mapping.
• Design and implement a scalable CX operating model.
• Drive continuous improvement in customer service operations.

Skills

CX strategy expertise

Analytical skills

Leadership

Communication skills

Change management

Education

Bachelor’s degree

Tools

Qualtrics

Salesforce ServiceCloud

Job description

A leading B2B food manufacturing firm is seeking a Director of Customer Experience to transform customer interactions. This role will drive the CX roadmap and customer journey mapping while building a sustainable CX model across various functions. Ideal candidates have over 10 years of experience, including leadership in customer service, and proven success in developing CX strategies. This position promises a collaborative environment focused on customer-centricity, with attractive compensation between $146,200 and $194,957. Join us to make a significant impact!