Chief Customer Experience Officer

The Consensus

Atlanta (GA)

On-site

USD 180,000 - 280,000

Full time

14 days+

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Job summary

Stord, the consumer experience company, seeks a Head of Customer Experience in Atlanta to lead the end-to-end customer journey for enterprise accounts. You will bridge strategy and execution across a global portfolio, driving retention and strong commercial outcomes.

You will lead Directors and Managers, partner with Product, Operations, and Marketing to translate feedback into product roadmaps, and ensure the CX framework scales with the business while maintaining customer advocacy and

Qualifications

12+ years in Customer Experience, Account Management, or Success Leadership.
At least 5 years in a Manager of Managers capacity in a high-growth environment.
Proven ability to manage multi-million dollar portfolios and renewals.
Strong analytical ability to translate data into strategy and actions.

Responsibilities

Execute and operationalize the global CX roadmap with cross-functional alignment.
Lead executive engagements for top-tier accounts and enterprise-level decisions.
Own portfolio profitability, renewal strategy, and AR exposure management.
Define and standardize account management practices and QBRs.
Scale a multi-layered CX team and develop future leadership.