CX Qualtrics Analyst — Insight & Journey Designer

Aretum, Llc

United States

Remote

USD 90,000 - 110,000

Full time

7 days ago

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Benefits offered by this job

Health care plan (Medical)

Retirement plan (401k)

Life insurance

Paid time off

Family leave

Disability insurance

Training & development

Job summary

Aretum is seeking a CX Qualtrics Analyst to research stakeholder needs, analyze CX data, and translate insights into actionable recommendations that enhance products, services, and user experiences. This remote role may involve working with federal contracting requirements and compliance standards.

Responsibilities include leading Qualtrics surveys, developing journey maps, and supporting the CB Survey Request Management process.

Qualifications

BS/BA degree and 5-7 years of relevant experience.
Experience with customer experience research and performance data to influence strategy.
Familiarity with CX measurement tools, journey mapping platforms, or data visualization tools.

Responsibilities

Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative activities to identify needs and opportunities.
Develop customer journey maps and experience assessments to identify pain points and opportunities for improvement.
Analyze product and service performance data to evaluate CX and identify trends.
Engage with stakeholders to gather feedback and support CX initiatives.
Create clear findings, recommendations, and communications for leadership decisions.