Remote CX Strategy & Experience Lead

Jobgether

United States

Remote

USD 99,000 - 108,000

Full time

8 hours ago

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Benefits offered by this job

Remote work availability

Job summary

Jobgether is seeking a Customer Experience Manager to lead research, journey mapping, and CX improvements across a US/EMEA remote environment with periodic travel to Wilmington, DE. You will synthesize qualitative and quantitative data to shape practical, prioritized solutions and roadmaps.

In this role, you will partner with product, engineering, and operations to ensure customer outcomes align with business goals, balancing stakeholder needs with feasible delivery.

Qualifications

At least five years of professional experience in Customer Experience.
A bachelor's degree or equivalent combination of experience.
Proven experience leading customer research, journey mapping, and insights-driven initiatives.
Strong qualitative research skills and data interpretation abilities.

Responsibilities

Lead customer-centered research, analysis, and improvement initiatives.
Drive discovery, insight generation, recommendations, and measurement.
Collaborate with product, technology, and operations teams.
Develop and prioritize customer experience roadmaps and improvements.
Facilitate design-thinking workshops and prioritization exercises.
Communicate findings with concise executive-ready reports.

Skills

Customer research

Journey mapping

Stakeholder influence

Data analysis

Excel proficiency

Cross-functional collaboration

Executive communication

Ambiguity navigation

Education

Bachelor's degree

Tools

Power BI

Qualtrics

Miro

Job description

In this role, you will partner with product, engineering, and operations to ensure customer outcomes align with business goals, balancing stakeholder needs with feasible delivery.

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