Qualtrics CX Insight Analyst (Onsite, Torrance)

AppLab Systems, Inc; Princeton (NJ); On-site; USD 55,000 - 83,000; Full time

Job summary

AppLab Systems, Inc. is seeking a Business Analyst with Qualtrics for a long-term contract in Torrance, CA. The candidate will work onsite four days a week and must be local.

Responsibilities include creating and managing surveys (CX, EX, NPS, VOC), designing survey logic, building dashboards, and analyzing customer feedback to generate actionable insights for stakeholders. Must have experience integrating Qualtrics data with Excel, BI tools, and CRM, with strong analytical and communication

Qualifications

• Experience integrating Qualtrics data with Excel, BI tools and CRM.
• Strong survey design and data analysis skills.
• Ability to build dashboards and actionable insights.

Responsibilities

• Creating and managing surveys (CX, EX, NPS, VOC).
• Designing survey logic, flows and branching.
• Building dashboards and reports.
• Analyzing customer experience and user feedback data.
• Creating insights for stakeholders.
• Running A/B tests or sentiment analysis.

Skills

Qualtrics

Excel

BI tools

CRM

Tools

Qualtrics

Job description

AppLab Systems, Inc. is seeking a Business Analyst with Qualtrics for a long-term contract in Torrance, CA. The candidate will work onsite four days a week and must be local.

Responsibilities include creating and managing surveys (CX, EX, NPS, VOC), designing survey logic, building dashboards, and analyzing customer feedback to generate actionable insights for stakeholders. Must have experience integrating Qualtrics data with Excel, BI tools, and CRM, with strong analytical and communication