Remote CX Qualtrics Analyst: Journey Insights

Aretum, Llc; McLean (VA); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health plan

Retirement plan

Life insurance

Paid time off

Family leave

Disability insurance

Training & development

Job summary

Aretum is seeking a CX Qualtrics Analyst to research and translate stakeholder insights into actionable recommendations that enhance products, services, and user experiences for federal clients. The role involves qualitative and quantitative studies, journey mapping, and cross-functional collaboration, with emphasis on safeguarding and compliance for CUI.

Remote position with occasional travel; requires BS/BA and 5–7 years of relevant experience, and U.S.

Qualifications

• BS/BA degree and 5 - 7 years of relevant experience, or an equivalent combination of education and experience.
• Assist CB CX Fed Lead in establishing, managing, and executing the CB Survey Request process including process roll-out, master survey calendar creation and management, and survey creation and finalization.
• Lead the day-to-day operations of the CB Survey Request Management Process including workflow oversight, triaging requests and additional information as needed, and routing for approval.
• Serve as first-line advisement on matters related to CX in support of approving or denying survey requests, survey design, and timeline distribution.
• Program CB surveys within Qualtrics including initial creation, modification and review, and finalization.
• Ensure proper notifications are established within Qualtrics for requesting team and CB CX notifications on survey responses and data insights.
• Support the CB CX Federal Lead in developing and executing a data analysis initiative for information gathered via the CB Survey Request Management Process.
• Identify tooling capabilities, within Qualtrics and others, to analyze and display survey data insights.
• Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
• Experience using customer experience research and performance data to influence product, service, or operational strategy.
• Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.

Responsibilities

• Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
• Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
• Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
• Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
• Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Skills

Qualtrics

CX research

Stakeholder interviews

Data analysis

Survey design

Process improvement

Government contracting

Education

BS/BA degree

Tools

Qualtrics

Job description

Aretum is seeking a CX Qualtrics Analyst to research and translate stakeholder insights into actionable recommendations that enhance products, services, and user experiences for federal clients. The role involves qualitative and quantitative studies, journey mapping, and cross-functional collaboration, with emphasis on safeguarding and compliance for CUI.

Remote position with occasional travel; requires BS/BA and 5–7 years of relevant experience, and U.S.