Remote CX Lead — Research, Journeys & Growth

Partner Company; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Partner Company is looking for a senior CX researcher and strategist to advance customer experience across an enterprise program. You will lead research, map journeys, and translate insights into actionable plans that guide cross-functional teams.

Responsibilities include facilitating workshops, prioritizing initiatives, and tracking business outcomes. This role offers remote work within the US or EMEA and emphasizes growth, collaboration, and care within a supportive culture.

Qualifications

• 5+ years CX experience, strong facilitation, data fluency, and stakeholder influence.

Responsibilities

• Lead customer-centered research and CX improvements within an enterprise strategy.
• Guide projects from discovery to measurement while influencing cross-functional teams.
• Conduct research, map journeys, and synthesize insights into actionable plans.
• Facilitate workshops, prioritize initiatives, and track business outcomes.

Skills

CX experience

Facilitation

Data fluency

Stakeholder management

Job description

Partner Company is looking for a senior CX researcher and strategist to advance customer experience across an enterprise program. You will lead research, map journeys, and translate insights into actionable plans that guide cross-functional teams.

Responsibilities include facilitating workshops, prioritizing initiatives, and tracking business outcomes. This role offers remote work within the US or EMEA and emphasizes growth, collaboration, and care within a supportive culture.