CX Project Lead — End-to-End Customer Experience

Honeywell International, Inc.; Richmond (VA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Flexible Spending Accounts

Health Savings Accounts

Educational Assistance

Parental Leave

Paid Time Off

Paid Holidays

Job summary

Honeywell International, Inc. is seeking a Customer Experience Project Management Supervisor to lead end-to-end CX projects within the Smart Energy – Smart Grid Solutions unit. You will oversee timelines, budgets, and cross-functional teams to deliver superior customer journeys from Richmond, VA on a hybrid schedule.

The role emphasizes collaboration, process improvement, and strong client relationships, with a focus on measurable CX results and operational efficiency.

Qualifications

• Experience in managing customer experience projects with measurable improvements.
• Strong knowledge of project management methodologies and tools relevant to CX initiatives.
• Ability to lead teams and coordinate multiple stakeholders to achieve project goals.

Responsibilities

• Supervise customer experience projects from initiation to completion, tracking timelines and budgets.
• Develop schedules, resource plans, risk mitigation, and manage multiple projects.
• Collaborate with cross-functional teams and clients to meet objectives in a matrix environment.
• Act as liaison for internal teams and clients, providing thought leadership and knowledge sharing.
• Identify opportunities to improve processes and enhance customer experience and efficiency.

Skills

CX project management

Team leadership

Stakeholder coordination

Education

Bachelor's degree in business/marketing or related field

Tools

PM software

Data analytics

Job description

Honeywell International, Inc. is seeking a Customer Experience Project Management Supervisor to lead end-to-end CX projects within the Smart Energy – Smart Grid Solutions unit. You will oversee timelines, budgets, and cross-functional teams to deliver superior customer journeys from Richmond, VA on a hybrid schedule.

The role emphasizes collaboration, process improvement, and strong client relationships, with a focus on measurable CX results and operational efficiency.