Customer Experience Project Management Supervisor

Honeywell; Richmond (VA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Paid Time Off

Parental Leave

Flexible Spending Accounts

Job summary

Honeywell in Richmond, VA is seeking a Customer Experience Project Management Supervisor to oversee CX initiatives, coordinating call center and rebate activities to ensure on-time delivery.

You will lead cross-functional teams, manage schedules and risks, and partner with clients to improve customer journeys while aligning with CX goals. This role reports to the Sr. Marketing Manager and offers hybrid work with comprehensive benefits.

Qualifications

• Experience managing customer experience projects with measurable improvements.
• Strong knowledge of project management methodologies and tools relevant to CX initiatives.
• Ability to lead teams and coordinate multiple stakeholders to achieve project goals.

Responsibilities

• Supervise and coordinate CX project activities from initiation to completion within timelines and budgets.
• Develop schedules, resource plans, and risk mitigation strategies across multiple projects.
• Collaborate with cross-functional teams and clients to align objectives and deliver outcomes.
• Serve as liaison for internal teams and clients, providing guidance and knowledge sharing.
• Identify process improvements to enhance customer experiences and operations.

Skills

CX project management

Stakeholder coordination

PM methodologies

Team leadership

Education

Bachelor's degree in business/marketing/related

Job description

As a Customer Experience Project Management Supervisor, you will be a part of the Smart Energy - Smart Grid Solutions business which supports the growing demand for energy efficiency and utility solutions. In this role you will oversee and coordinate customer experience projects to ensure the delivery of exceptional end-to-end customer journeys. You will lead project teams, manage timelines, and drive initiatives that enhance customer satisfaction and operational efficiency.

You will report directly to the Sr. Marketing Manager, and you'll work from our Richmond, VA office on a hybrid work schedule.

In this role, you will impact the overall customer experience by ensuring projects are executed effectively, aligning with strategic CX goals, and fostering collaboration across teams to deliver superior customer outcomes.

KEY RESPONSIBILITIES

• Supervise and coordinate customer experience project activities, including call center and rebate processing initiatives, from project initiation through completion while ensuring timelines, budgets, and processes are maintained.
• Develop and maintain project schedules, resource plans, risk mitigation strategies, and priorities while proactively managing multiple projects in an ambiguous and fast-paced environment.
• Collaborate effectively with cross-functional teams, internal stakeholders, operations, and external clients to align project objectives, meet business goals, and successfully deliver client outcomes in a matrix environment.
• Serve as a trusted partner and primary liaison for internal teams and clients, building and maintaining strong client relationships while providing thought leadership, expertise, and knowledge sharing.
• Demonstrate strong attention to detail and a continuous-improvement mindset by identifying opportunities to enhance processes, improve customer experiences, and increase operational effectiveness.

YOU MUST HAVE

• Experience in managing customer experience projects with a focus on delivering measurable improvements.
• Strong knowledge of project management methodologies and tools relevant to CX initiatives.
• Ability to lead teams and coordinate multiple stakeholders to achieve project goals.

WE VALUE

• Bachelor's degree in business, marketing, or related field preferred.
• Experience in customer experience or project management roles within technology or manufacturing sectors.
• Strong analytical skills and the ability to translate customer insights into actionable plans.
• Knowledge of digital transformation strategies and customer journey mapping is a plus.
• Proficiency in project management software and data analytics to track project performance.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.

• employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Learn more

The salary range for this position is ($83,600.00 - $105,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable cus