CX Project Lead: Delivering Exceptional Customer Journeys

Honeywell; Richmond (VA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Paid Time Off

Parental Leave

Flexible Spending Accounts

Job summary

Honeywell in Richmond, VA is seeking a Customer Experience Project Management Supervisor to oversee CX initiatives, coordinating call center and rebate activities to ensure on-time delivery.

You will lead cross-functional teams, manage schedules and risks, and partner with clients to improve customer journeys while aligning with CX goals. This role reports to the Sr. Marketing Manager and offers hybrid work with comprehensive benefits.

Qualifications

• Experience managing customer experience projects with measurable improvements.
• Strong knowledge of project management methodologies and tools relevant to CX initiatives.
• Ability to lead teams and coordinate multiple stakeholders to achieve project goals.

Responsibilities

• Supervise and coordinate CX project activities from initiation to completion within timelines and budgets.
• Develop schedules, resource plans, and risk mitigation strategies across multiple projects.
• Collaborate with cross-functional teams and clients to align objectives and deliver outcomes.
• Serve as liaison for internal teams and clients, providing guidance and knowledge sharing.
• Identify process improvements to enhance customer experiences and operations.

Skills

CX project management

Stakeholder coordination

PM methodologies

Team leadership

Education

Bachelor's degree in business/marketing/related

Job description

Honeywell in Richmond, VA is seeking a Customer Experience Project Management Supervisor to oversee CX initiatives, coordinating call center and rebate activities to ensure on-time delivery.

You will lead cross-functional teams, manage schedules and risks, and partner with clients to improve customer journeys while aligning with CX goals. This role reports to the Sr. Marketing Manager and offers hybrid work with comprehensive benefits.