Hybrid CX Supervisor: Lead & Elevate Customer Service

The Lubrizol Corporation; Deer Park (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays and vacation

Flexible work environment

Learning and development

Job summary

The Lubrizol Corporation is seeking a Customer Experience Supervisor to lead a team of CX representatives and drive exceptional customer engagement. You will set clear performance expectations, monitor workload, and act as an escalation point for high-impact issues while partnering with regional leadership to improve service standards.

This on-site role (M-Th in office, Fridays remote) spans collaboration across supply chain, manufacturing, logistics, and quality teams to optimize order

Qualifications

• Bachelor’s degree or 10+ years in customer service or sales support with 5+ years in leadership.
• Experience in manufacturing environment with high-value customers.
• Familiarity with SAP S/4HANA (OTC) and Power BI desired.

Responsibilities

• Lead, coach and motivate a team of customer experience representatives to deliver high-quality service.
• Set performance expectations aligned to business goals and conduct coaching and reviews.
• Monitor workload and resource allocation to ensure timely order management and issue resolution.
• Escalate complex or high-impact issues and drive timely resolutions.
• Collaborate with cross-functional teams to improve processes and customer experience.

Skills

Data analysis

Communication

Process improvement

Customer engagement

Global operations

English proficiency

Education

Bachelor’s degree in Business Administration or Supply Chain

Tools

SAP S/4HANA

Power BI

Job description

The Lubrizol Corporation is seeking a Customer Experience Supervisor to lead a team of CX representatives and drive exceptional customer engagement. You will set clear performance expectations, monitor workload, and act as an escalation point for high-impact issues while partnering with regional leadership to improve service standards.

This on-site role (M-Th in office, Fridays remote) spans collaboration across supply chain, manufacturing, logistics, and quality teams to optimize order