CX & Order Management Lead

Textron; Augusta, Northern (GA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking a Customer Experience Manager to oversee the full order lifecycle for Golf and PTV products.

You will serve as the voice of the customer, coordinate with cross-functional teams, and act as the primary contato for assigned territory accounts. Ideal candidates have 2+ years of experience, a bachelor’s degree in a related field, and familiarity with Excel, SAP, and Salesforce.

Qualifications

• Bachelor’s degree in Business Administration, Sales, or related field.
• 2+ years of experience required.
• Excel, Microsoft Office, SAP, Salesforce preferred.

Responsibilities

• Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.
• Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
• Act as single point of contact and direct support for assigned territory accounts.
• Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
• Provide accurate and timely information to applicable parties regarding order status.
• Manage, maintain, and organize 100 orders per month in various stages of the order-to-cash process.
• Maximize customer satisfaction through routine communication and exceptional service.

Skills

Customer service

Communication

Order processing

Problem solving

Education

Bachelor’s degree in Business Administration, Sales, or related field

Tools

Excel

Microsoft Office

SAP

Salesforce

Job description

Textron Specialized Vehicles Inc. is seeking a Customer Experience Manager to oversee the full order lifecycle for Golf and PTV products.

You will serve as the voice of the customer, coordinate with cross-functional teams, and act as the primary contato for assigned territory accounts. Ideal candidates have 2+ years of experience, a bachelor’s degree in a related field, and familiarity with Excel, SAP, and Salesforce.