Customer Experience Mgr

Textron Specialized Vehicles; Augusta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Textron Specialized Vehicles Inc. is seeking an Order-to-Cash focused professional in US Georgia, Augusta. You will manage the complete order lifecycle for Golf and PTV products and act as the customer advocate to prioritize and streamline processes.

You will be the main contact for territory accounts and collaborate with cross-functional teams to improve order status and delivery timelines. Ideal candidates have a bachelor’s degree in business or related field and at least two years of

Qualifications

• Education: Bachelor’s degree in Business Administration, Sales, or related field required.
• 2+ years of experience in order-to-cash, sales support, or related role.
• Experience with SAP, Salesforce, Excel, and MS Office is preferred.

Responsibilities

• Execute full order lifecycle from placement to cash collection for Golf and PTV products.
• Be the voice of the customer to prioritize and optimize order-to-cash workflows.
• Serve as the single point of contact for assigned territory accounts and coordinate with cross-functional teams.

Skills

Customer service

Communication

Education

Bachelor’s degree in Business Administration, Sales, or related field

Tools

Excel

Microsoft Office

SAP

Salesforce

Job description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Execute the full product order lifecycle including order placement, production, shipment, delivery, and cash collection of Golf and PTV products.
• Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
• Act as single point of contact and direct support for assigned territory accounts.
• Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
• Provide accurate and timely information to applicable parties regarding order status.
• Manage, maintain, and organize 100+ orders per month in various stages of the order-to-cash process.
• Maximize customer satisfaction through routine communication and exceptional service.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Primary Location

US-Georgia-Augusta

Schedule

Full-time

Job Level

Individual Contributor

Shift

First Shift

Job Posting

08/20/2026, 2:26:45 PM

Qualifications

• Education: Bachelor’s degree in Business Administration, Sales, or related field required
• Years of Experience: 2 or more years of experience required
• Software Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred
• Customer facing experience preferred