Assoc Customer Experience Mgr

Cessna Aircraft Company; Augusta (GA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading specialized vehicle manufacturer in Georgia is seeking an Associate Customer Experience Manager to manage customer interactions and ensure satisfaction for used cars. The role requires a Bachelor's degree in Business Administration and 0-2 years of related experience. You will collaborate with internal teams, resolve disputes, and handle data entry into SAP and Salesforce. This position offers an opportunity to contribute to a culture of respect and inclusion, making it essential to create a positive environment for all stakeholders.

Qualifications

• 0-2 years of experience required in customer experience or related field.
• Strong communication skills to maximize customer satisfaction.
• Ability to collaborate effectively with teams.

Responsibilities

• Act as single point of contact for used cars in assigned territory.
• Resolve disputes on customer account resolutions.
• Participate in monthly Inventory Reconciliations for used cars.

Skills

Customer communication

Data entry

Conflict resolution

SAP knowledge

Salesforce knowledge

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office suite

SAP

Salesforce

Job description

Job Description – Associate Customer Experience Manager (332139)

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side‑by‑side, all‑terrain vehicles, professional turf‑care equipment, and ground‑support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities

• Act as single point of contact for used cars and direct support for assigned territory accounts.
• Collaborate with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.
• Resolve disputes with RSM & CEM on customer account resolutions to include missing trades, terminations, and billing.
• Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory.
• Data Entry into SAP and Salesforce regarding sales, termination, and lost business, including entering Used Car vehicle orders into SAP for invoicing to end customer.
• Collaborate with customers to include logistics and freight carriers to obtain proper documentation for movement of vehicles.
• Provide accurate and timely information to applicable parties regarding order status.
• Maximize customer satisfaction through routine communication and exceptional service.
• Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard, understood, empowered, and valued.

Education and Experience

Education: Bachelor’s degree in Business Administration or related field required

Years of Experience: 0‑2 years required

Software Knowledge: Microsoft Office suite required; SAP and Salesforce experience preferred

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Specialized Vehicles