Entry-Level Customer Experience Manager (Mentorship)

Cessna Aircraft Company; Georgia; On-site; USD 48,000 - 60,000; Full time

Job summary

Textron Specialized Vehicles is seeking a 2027 Customer Experience Manager to support used car accounts and coordinate with regional teams. You will help ensure accuracy of sales proposals and manage customer orders across SAP and Salesforce.

The role requires a Bachelor’s degree in Business Administration or related field and 0–2 years of experience, with proficiency in Microsoft Office and familiarity with SAP/Salesforce preferred.

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• 0-2 years of experience in a customer-facing role or related field.
• Proficiency in Microsoft Office; SAP and Salesforce preferred.

Responsibilities

• Serve as single point of contact for used cars and support territory accounts.
• Collaborate with CEMs and RSM on sales proposals and trade processing.
• Enter data in SAP and Salesforce regarding orders, terminations, and lost business.

Skills

Customer service

Communication

Collaboration

Organization

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

SAP

Salesforce

Job description

Textron Specialized Vehicles is seeking a 2027 Customer Experience Manager to support used car accounts and coordinate with regional teams. You will help ensure accuracy of sales proposals and manage customer orders across SAP and Salesforce.

The role requires a Bachelor’s degree in Business Administration or related field and 0–2 years of experience, with proficiency in Microsoft Office and familiarity with SAP/Salesforce preferred.