CX IT Project Manager: CRM & Self-Service Delivery

Staff Perm; Richardson (TX); On-site; USD 50,000 - 83,000; Part time

Benefits offered by this job

Benefits

Job summary

Staff Perm is seeking an IT Project Manager specializing in Customer Experience solutions to lead full lifecycle CX implementations, including CRM and self-service portals. You will plan, coordinate, and deploy CX technologies to boost user engagement and satisfaction, while managing risks, budgets, and schedules to ensure on-time, on-budget delivery.

The role requires 5+ years in CX project leadership, strong PM skills, and proficiency with tools like Asana, Trello, and MS Project.

Qualifications

• Bachelor’s degree required.
• 5+ years of Project Management experience leading CX solutions.
• Experience with CRM and Self-Service Portals.
• Strong knowledge of Agile, Scrum, and Waterfall methodologies.
• Proficient with PM software and collaboration tools.

Responsibilities

• Develop and maintain project plans, timelines, and budgets.
• Coordinate cross-functional teams to meet requirements and deadlines.
• Identify and manage risks, issues, and dependencies.
• Communicate status to stakeholders at all levels.
• Lead project meetings, kick-offs, and steering reviews.
• Resolve conflicts and address execution challenges.

Skills

Project management

Stakeholder communication

Cross-functional leadership

Agile/Scrum/Waterfall

Education

Bachelor’s degree

Tools

Asana

Trello

Microsoft Project

Job description

Staff Perm is seeking an IT Project Manager specializing in Customer Experience solutions to lead full lifecycle CX implementations, including CRM and self-service portals. You will plan, coordinate, and deploy CX technologies to boost user engagement and satisfaction, while managing risks, budgets, and schedules to ensure on-time, on-budget delivery.

The role requires 5+ years in CX project leadership, strong PM skills, and proficiency with tools like Asana, Trello, and MS Project.