Senior IT Project Manager

SolutionsResource.com; Olympia (WA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

SolutionsResource.com is seeking a Senior IT Project Manager in Olympia, Washington, to lead the Customer Contact Modernization Project. This role involves overseeing project planning and execution, ensuring successful delivery of project objectives while managing complex IT projects across teams and stakeholders.

The ideal candidate will have at least 7 years of project management experience and strong leadership skills. A hybrid work arrangement is offered, combining remote work with occasional on-site presence.

Qualifications

• Minimum 7 years of experience managing IT projects.
• Strong knowledge of project management methodologies.
• Excellent organizational and facilitation skills.

Responsibilities

• Lead and manage complex IT projects from initiation through completion.
• Develop and maintain project plans, schedules, and documentation.
• Coordinate project activities across internal teams and stakeholders.

Skills

Project management principles

Organizational skills

Leadership skills

Communication abilities

Documentation skills

Tools

ServiceNow Portfolio and Project Management

Job description

Senior IT Project Manager

We are seeking an experienced Senior IT Project Manager to lead the Customer Contact Modernization (CCM) Project, a strategic technology initiative focused on improving customer service operations, expanding service channels, and delivering a modern, seamless customer experience.

In this role, you will oversee project planning, execution, stakeholder coordination, and reporting while ensuring successful delivery of project objectives. The ideal candidate is a strong leader with extensive experience managing IT projects and collaborating with cross‑functional teams in a dynamic environment.

Key Responsibilities

• Lead and manage complex IT projects from initiation through completion.
• Develop and maintain project plans, schedules, timelines, and documentation.
• Coordinate project activities across internal teams, vendors, and stakeholders.
• Facilitate meetings, workshops, and project discussions.
• Monitor project progress, risks, issues, and dependencies.
• Prepare and deliver status reports and executive‑level updates.
• Ensure projects are completed on time, within scope, and aligned with business objectives.
• Follow established project management methodologies, processes, and governance standards.
• Utilize project management tools and systems, including ServiceNow Portfolio and Project Management.
• Support effective communication and collaboration among project stakeholders.

Qualifications

Required

• Minimum 7 years of experience managing IT projects, or equivalent experience based on educational qualifications.
• Strong knowledge of project management principles, methodologies, and best practices.
• Excellent organizational, facilitation, and leadership skills.
• Strong verbal and written communication abilities.
• Experience preparing project documentation, reports, and executive presentations.
• Ability to adapt to established team processes and procedures.

Preferred

• Expert‑level project management experience.
• Experience with ServiceNow Portfolio and Project Management (PPM).
• PMP or other project management certifications.
• Experience supporting customer service, contact center, or digital transformation initiatives.

Work Arrangement

This is a hybrid position combining remote work with occasional on‑site work in Olympia, Washington.

If you’re a results‑driven project manager with a passion for leading impactful technology initiatives, we’d love to hear from you.