CX Insights & Intelligence Analyst | Remote

Jobgether; United States; A distancia; USD 78.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote flexibility

Performance incentives

Professional development

International environment

Descripción de la vacante

Jobgether is seeking a senior CX analytics lead to drive customer experience measurement, analytics, and reporting. You will act as a subject-matter expert for Qualtrics, build dashboards, and integrate survey data with CRM and ERP systems.

You will design analytical frameworks to identify trends, risks, and opportunities, and translate findings into practical recommendations for stakeholders across technical and business teams.

Formación

• 5+ years in customer insights, BI, data analytics, or CX.
• Strong survey research, design, sampling, data quality, and interpretation.
• Hands-on with Qualtrics reporting and dashboard development.
• Experience with CRM/ERP data and cross-system integration.
• Excellent communication and stakeholder management.

Responsabilidades

• Lead CX measurement, analytics, reporting, and insight generation as SME.
• Govern data quality and governance across customer feedback, surveys, CRM, and operations.
• Build integrated views of the customer experience from multiple sources.
• Design and maintain dashboards and scorecards with descriptive to predictive insights.
• Translate business questions into data-driven recommendations.
• Advise stakeholders on Qualtrics capabilities and best practices.
• Collaborate with Digital Channel and IT teams for survey configuration and integration.
• Provide technical leadership for integrating survey data with core datasets.

Conocimientos

Customer insights

Data storytelling

Stakeholder management

Cross-functional collaboration

Problem solving

Analytical thinking

Educación

Bachelor's in Business, Analytics, Data Science, Statistics, or related

Herramientas

Qualtrics

Power BI

Tableau

SQL

Python

Descripción del empleo

Jobgether is seeking a senior CX analytics lead to drive customer experience measurement, analytics, and reporting. You will act as a subject-matter expert for Qualtrics, build dashboards, and integrate survey data with CRM and ERP systems.

You will design analytical frameworks to identify trends, risks, and opportunities, and translate findings into practical recommendations for stakeholders across technical and business teams.