CX Insights and Platform Analyst (Fully Remote)

Experian; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, life, PTO, and bonus

Resumo da oferta

Experian is seeking a data-driven CX analytics professional for a fully remote role in the United States. You will turn customer feedback into insights, administer the Medallia CX platform, and blend analytics with GenAI and automation to improve experiences.

You'll build dashboards, analyze data to uncover root causes, and enable AI-driven use cases, contributing to a people-first, inclusive culture while enjoying comprehensive benefits.

Responsabilidades

• Turn customer feedback into actionable insights.
• Administer Medallia CX platform and ensure data integrity.
• Combine analytics with emerging AI and automation.
• Build role-based dashboards and reports.
• Analyze qualitative and quantitative data for root causes.
• Enable GenAI and automation use cases.
• People-first, inclusive culture.
• Fully remote opportunity.
• Medical, dental, life, PTO, and bonus.

Descrição da oferta de emprego

• Turn customer feedback into actionable insights.
• Administer Medallia CX platform and ensure data integrity.
• Combine analytics with emerging AI and automation.

Responsibilities:

• Build role-based dashboards and reports.
• Analyze qualitative and quantitative data for root causes.
• Enable GenAI and automation use cases.
• People-first, inclusive culture.
• Fully remote opportunity.
• Medical, dental, life, PTO, and bonus.

Experian

Experian is a global data and technology company powering opportunities for people and businesses across markets from financial services to healthcare and automotive. It has an amazing team of 25,200 people in 32 countries and a people-first, inclusive, purpose-driven culture.