CX Platform Engineer — Hybrid (Qualtrics/SQL)

Ipsos-Insight, LLC; New York (NY); Hybrid; USD 73,000 - 78,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Job summary

Ipsos-Insight, LLC seeks a Senior Programmer Analyst to translate program requirements into running technology within CX. You will configure surveys, dashboards, data feeds, and automations for major clients, ensuring reliable operation and high-quality output.

You will work with a Technical Manager and Director, manage tasks end-to-end, and contribute to client communications, documentation, and ongoing platform maintenance. Strong SQL, API, and Qualtrics skills are essential.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 1-3 years of related experience in survey programming, platform configuration, IT, or a technical role within market research or CX.
• Hands-on technical proficiency with Qualtrics, including survey programming and dashboard configuration, beyond research or reporting use.
• Background in IT or programming, with comfort using technical language and working across systems.
• Working knowledge of SQL, plus experience with or a strong interest in APIs, integrations, and automations.
• Experience with Medallia is a plus.
• Qualtrics and/or Medallia Product Certification (Level 1) is a plus, or the willingness to earn it.

Responsibilities

• Programming and maintaining online surveys and building dashboards and reporting within Qualtrics.
• Writing and running SQL queries to support data processing, reporting, and program needs.
• Setting up and managing API connections, data integrations, and automations.
• Processing and loading client-supplied sample files with accuracy and attention to detail.
• Reviewing specification documents, asking questions to make sure complex requirements are fully understood, and suggesting improvements for clarity and quality.
• Executing against defined project plans, including more complex tasks, and meeting planned deadlines.
• Testing, debugging, troubleshooting, and resolving issues within existing programs and system functions; escalating larger issues promptly and submitting support tickets as needed.
• Taking ownership of ongoing platform maintenance tasks.
• Supporting report development for QBRs and ad hoc analysis, pulling and preparing data with high quality.
• Participating in client emails and calls, and potentially leading work streams in client meetings.
• Explaining technical concepts clearly to non-technical clients and internal stakeholders.
• Tracking hours carefully, understanding the scope of effort for tasks, and flagging issues proactively.

Skills

SQL

Qualtrics

API integrations

Dashboard configuration

Survey programming

Communication

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Qualtrics

Medallia

Job description

Ipsos-Insight, LLC seeks a Senior Programmer Analyst to translate program requirements into running technology within CX. You will configure surveys, dashboards, data feeds, and automations for major clients, ensuring reliable operation and high-quality output.

You will work with a Technical Manager and Director, manage tasks end-to-end, and contribute to client communications, documentation, and ongoing platform maintenance. Strong SQL, API, and Qualtrics skills are essential.