Remote CX Insights & GenAI Platform Analyst

Experian; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, life, PTO, and bonus

Job summary

Experian is seeking a data-driven CX analytics professional for a fully remote role in the United States. You will turn customer feedback into insights, administer the Medallia CX platform, and blend analytics with GenAI and automation to improve experiences.

You'll build dashboards, analyze data to uncover root causes, and enable AI-driven use cases, contributing to a people-first, inclusive culture while enjoying comprehensive benefits.

Responsibilities

• Turn customer feedback into actionable insights.
• Administer Medallia CX platform and ensure data integrity.
• Combine analytics with emerging AI and automation.
• Build role-based dashboards and reports.
• Analyze qualitative and quantitative data for root causes.
• Enable GenAI and automation use cases.
• People-first, inclusive culture.
• Fully remote opportunity.
• Medical, dental, life, PTO, and bonus.

Job description

Experian is seeking a data-driven CX analytics professional for a fully remote role in the United States. You will turn customer feedback into insights, administer the Medallia CX platform, and blend analytics with GenAI and automation to improve experiences.

You'll build dashboards, analyze data to uncover root causes, and enable AI-driven use cases, contributing to a people-first, inclusive culture while enjoying comprehensive benefits.