CX Executive Partner & VIP Client Advisor

Phase2 Technology; Washington (District of Columbia); On-site; USD 180,000 - 294,000; Full time

Benefits offered by this job

Bonus target of 15%

Job summary

Forrester Research, Inc. is seeking an Executive Partner in Washington, D.C. to work with top executives on customer experience strategies. You will act as a strategic advisor, challenging and coaching clients to ensure their business outcomes.

The ideal candidate has over 15 years of experience in senior customer experience or digital roles and a strong ability to engage with C-suite executives. This position also focuses on client value delivery, satisfaction, and retention. The position offers a competitive salary and bonus structure.

Qualifications

• 15+ years of senior CX or digital/consumer marketing experience.
• Experience engaging with C-suite executives at large organizations.
• Familiarity with CX best practices across industries.

Responsibilities

• Serve as a business advisor to clients, providing feedback and coaching.
• Engage with clients to understand and realize their business outcomes.
• Ensure a proactive account management experience.

Skills

Customer experience leadership

Digital marketing expertise

Collaboration and influencing skills

Presentation skills

Job description

Forrester Research, Inc. is seeking an Executive Partner in Washington, D.C. to work with top executives on customer experience strategies. You will act as a strategic advisor, challenging and coaching clients to ensure their business outcomes.

The ideal candidate has over 15 years of experience in senior customer experience or digital roles and a strong ability to engage with C-suite executives. This position also focuses on client value delivery, satisfaction, and retention. The position offers a competitive salary and bonus structure.