CX Executive Partner & VIP Client Advisor

Phase2 Technology; Cambridge (MA); On-site; USD 180,000 - 294,000; Full time

Benefits offered by this job

15% bonus target

Equal Employment Opportunity Employer

Reasonable accommodations for the recruitment process

Job summary

Forrester Research, Inc. seeks an Executive Partner in Cambridge, MA to engage with C-suite executives in customer experience and digital leadership roles. The ideal candidate will leverage over 15 years of experience to drive client satisfaction and retention, while directly contributing to business goals.

You will serve as a strategic advisor, providing actionable feedback and insights. This is an exciting opportunity to work at a company dedicated to empowering individuals and fostering collaboration.

Qualifications

• 15+ years of executive-level experience in CX or digital marketing leadership.
• Strong familiarity with customer experience and digital practices.
• Ability to engage and positively influence C-suite executives.

Responsibilities

• Serve as a strategic advisor to VIP clients and push their thinking.
• Build and maintain client engagement plans to deliver value.
• Work closely with account executives to ensure proactive management.

Skills

Client service experience

Collaboration and influencing skills

Presentation skills

Understanding of CX best practices

Job description

Forrester Research, Inc. seeks an Executive Partner in Cambridge, MA to engage with C-suite executives in customer experience and digital leadership roles. The ideal candidate will leverage over 15 years of experience to drive client satisfaction and retention, while directly contributing to business goals.

You will serve as a strategic advisor, providing actionable feedback and insights. This is an exciting opportunity to work at a company dedicated to empowering individuals and fostering collaboration.