CX Executive Partner & VIP Client Advisor

Phase2 Technology; Atlanta (GA); Hybrid; USD 162,000 - 264,000; Full time

Job summary

Forrester Research, Inc. is looking for an Executive Partner based in Atlanta, Georgia, to drive customer experience initiatives for VIP clients. This role involves strategic advisory, client relationship management, and collaboration across various functions to enhance client satisfaction. The ideal candidate should have over 15 years of experience in customer experience leadership, with a proven record of engaging with senior executives.

Additionally, this position offers a competitive salary range of $162,000 - $264,000 for Georgia-based employees, along with a 15% bonus target. We welcome all individuals from diverse backgrounds to apply for this exciting opportunity.

Qualifications

• 15-plus years' experience in senior CX or digital leadership roles.
• Familiarity with CX and digital best practices.
• Experience working across functions to drive customer-oriented practices.

Responsibilities

• Serve as a strategic advisor to VIP leader clients.
• Build and maintain client engagement plans.
• Directly contribute to Forrester's business goals.

Skills

Client service experience with executives

Collaboration and influencing skills

Presentation skills

Job description

Forrester Research, Inc. is looking for an Executive Partner based in Atlanta, Georgia, to drive customer experience initiatives for VIP clients. This role involves strategic advisory, client relationship management, and collaboration across various functions to enhance client satisfaction. The ideal candidate should have over 15 years of experience in customer experience leadership, with a proven record of engaging with senior executives.

Additionally, this position offers a competitive salary range of $162,000 - $264,000 for Georgia-based employees, along with a 15% bonus target. We welcome all individuals from diverse backgrounds to apply for this exciting opportunity.