CX Executive Partner & VIP Client Advisor

Phase2 Technology; Charlotte (NC); Hybrid; USD 180,000 - 294,000; Full time

Benefits offered by this job

15% bonus target

Equal Employment Opportunity Employer

Job summary

Forrester Research is seeking a CX Executive Partner in Charlotte, NC, to serve as a strategic advisor to senior leaders focusing on customer experience. This role is critical for driving client satisfaction and retention by providing actionable insights and support to executives at large organizations.

The ideal candidate will have over 15 years of proven experience in customer experience leadership and possess a deep understanding of industry best practices. Key responsibilities include managing client relationships and collaborating across functions to meet business objectives.

Qualifications

• Over 15 years of experience in senior customer experience or digital roles.
• Experience working with executives at large organizations.
• Deep understanding of customer experience best practices.

Responsibilities

• Serve as a strategic business advisor for VIP clients.
• Engage clients to achieve defined business outcomes.
• Manage ongoing client engagement and satisfaction.

Skills

Strategic advising

Collaboration

Customer experience knowledge

Influencing skills

Presentation skills

Job description

Forrester Research is seeking a CX Executive Partner in Charlotte, NC, to serve as a strategic advisor to senior leaders focusing on customer experience. This role is critical for driving client satisfaction and retention by providing actionable insights and support to executives at large organizations.

The ideal candidate will have over 15 years of proven experience in customer experience leadership and possess a deep understanding of industry best practices. Key responsibilities include managing client relationships and collaborating across functions to meet business objectives.