CX Executive Partner & VIP Client Advisor

Phase2 Technology; Chicago (IL); Hybrid; USD 180,000 - 294,000; Full time

Benefits offered by this job

Annual bonus potential of 15%

Equal Employment Opportunity Employer

Job summary

Forrester Research, Inc. is seeking a strategic Executive Partner to advise executives on customer experience strategies at large organizations. This role requires at least 15 years of leadership experience, strong collaboration skills, and the ability to engage with C-suite clients effectively.

The Executive Partner is accountable for client satisfaction, ongoing engagement, and new business growth, emphasizing the company’s commitment to customer obsession and excellence in service.

Qualifications

• At least 15 years of experience in customer experience leadership roles.
• Intimate familiarity with CX and digital best practices.
• Professional presence to positively engage C-suite executives.

Responsibilities

• Serve as a strategic business advisor to VIP clients.
• Engage clients to understand key initiatives and realize business outcomes.
• Build client engagement plans for ongoing value delivery.

Skills

Client service experience with executives at large organizations

Collaboration skills

Presentation skills

Job description

Forrester Research, Inc. is seeking a strategic Executive Partner to advise executives on customer experience strategies at large organizations. This role requires at least 15 years of leadership experience, strong collaboration skills, and the ability to engage with C-suite clients effectively.

The Executive Partner is accountable for client satisfaction, ongoing engagement, and new business growth, emphasizing the company’s commitment to customer obsession and excellence in service.