Senior Technical Program Manager, AI-Driven CX

Cisco; Washington (District of Columbia); On-site; USD 143,000 - 190,000; Full time

Job summary

Cisco is seeking a Program Manager on the Customer Experience (CX) team to orchestrate complex, high-stakes programs for veterans and military service members. You will lead cradle-to-grave delivery, ensuring scope, budget, and outcomes align with customer missions, while integrating AI-optimized strategies and cross-functional governance.

Top candidates will have DoD TS/SCI with Full Scope Poly, PMP, and 10+ years in technical program management for classified networks.

Qualifications

• Must possess a current U.S. Government DoD TS/SCI with FSP Security Clearance.
• 10 years of demonstrated experience in Technical Program and/or Project Management.
• Technical Program and/or Project Management experience within critical, classified networks is required.
• PMI Project Management Professional (PMP) Certification required.

Responsibilities

• Lead cradle-to-grave delivery of high-stakes, large-scale initiatives on the CX team.
• Orchestrate complex programs ensuring on-scope, on-budget delivery and customer alignment.
• Drive AI-optimized delivery strategies and foster executive-level partnerships.

Skills

Security clearance

Program management

DoD TS/SCI with FSP

PMP Certification

Cross-functional leadership

AI-optimized delivery

Job description

Cisco is seeking a Program Manager on the Customer Experience (CX) team to orchestrate complex, high-stakes programs for veterans and military service members. You will lead cradle-to-grave delivery, ensuring scope, budget, and outcomes align with customer missions, while integrating AI-optimized strategies and cross-functional governance.

Top candidates will have DoD TS/SCI with Full Scope Poly, PMP, and 10+ years in technical program management for classified networks.