Collections Specialist - Hybrid, Bilingual (Spanish)

Airgas, Inc.; Kennesaw (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Airgas, Inc. in Kennesaw, GA is hiring Collections Specialists to manage portfolios, drive timely payments, and deliver exceptional customer service in a fast-paced environment.

This role requires strong problem-solving, organizational skills, and the ability to coordinate with Branch and Area Sales teams; first 90 days in office with potential hybrid arrangement after training. Bilingual English/Spanish preferred but not required. Competitive benefits and a supportive Airgas team.

Qualifications

• High school diploma or equivalent.
• Strong problem-solving skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities.
• Strong communication and attention to detail.

Responsibilities

• Manage daily collection efforts for a portfolio of customer accounts, prioritizing to maximize collection benefits.
• Lead the customer resolution process, liaise with internal stakeholders, and communicate to support collection goals while ensuring best‑in‑class customer service.
• Recognize significant credit risks, identify potential credit problems, and escalate matters to the Accounts Receivable Supervisor and field contacts as needed.
• Address and investigate customer account errors and discrepancies, including billing and pricing issues.
• Utilize customer service skills to maintain positive customer relationships during collection efforts; collaborate with field contacts and regional collections managers when necessary.
• Meticulously document all communications and follow‑up efforts related to collection activities.
• Initiate appropriate follow‑up action on returned mail and address discrepancies on customers’ accounts.

Skills

Problem solving

Time management

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Excel (basic)

Job description

Airgas, Inc. in Kennesaw, GA is hiring Collections Specialists to manage portfolios, drive timely payments, and deliver exceptional customer service in a fast-paced environment.

This role requires strong problem-solving, organizational skills, and the ability to coordinate with Branch and Area Sales teams; first 90 days in office with potential hybrid arrangement after training. Bilingual English/Spanish preferred but not required. Competitive benefits and a supportive Airgas team.