Collections CXM: Lead Teams, Boost Cash Flow & Retention

Airgas; Tulsa (OK); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive Family Benefits

Paid child birth benefits

401(k) Retirement Plan with company 2x

Tuition Assistance

Paid Holidays

Vacation

Sick time

Early Access to benefits after 30 days

Job summary

Airgas in Tulsa, OK is seeking a Customer Experience Manager in Collections to lead CX Supervisors and Collections Specialists, drive DSO reduction, and protect customer relationships across the portfolio.

The role serves as the operational liaison between regional collections teams and the Central Division, communicating performance and aging trends to senior executives while shaping cash-collection strategies.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting or related field.
• 5+ years leading Back Office, Accounts Receivable, Collections and Customer Service in a multi-business unit environment.
• 3+ years motivating and leading high-performing teams.

Responsibilities

• Lead and oversee the regional collections organization, directly managing CX Supervisors and Collections Specialists.
• Serve as the primary liaison between regional collections and Central Division Business Service Center.
• Communicate cash collection performance, DSO trends, aging risks, and portfolio strategies to senior executives.
• Establish team accountability for KPI targets (DSO reduction, cash flow) set by leadership.
• Provide coaching and performance management to foster a high-performing team.
• Collaborate with Customer Resolution Manager and CX Project Manager to clear payment roadblocks.
• Balance firm collection efforts with a customer-centric approach to protect retention.

Skills

Leadership

Accounts Receivable

Collections

Cross-functional

Strategic thinking

Travel

Education

Bachelor’s degree in Business Administration, Finance, Accounting

Tools

SAP

ERP systems

Job description

Airgas in Tulsa, OK is seeking a Customer Experience Manager in Collections to lead CX Supervisors and Collections Specialists, drive DSO reduction, and protect customer relationships across the portfolio.

The role serves as the operational liaison between regional collections teams and the Central Division, communicating performance and aging trends to senior executives while shaping cash-collection strategies.