CX Channel Partnerships Lead (CCaaS)

Zoom; Utah; Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom in Utah seeks a Strategic Channel Manager with deep CX/CCaaS expertise to onboard and lead CX-focused partners. You will recruit, onboard and nurture CX partners, building strategic relationships with TSD partners to expand Zoom's CX footprint.

You'll develop regional channel plans, drive indirect sales, and work with partners to leverage contracts, while delivering sales training and marketing support. Hybrid work model with flexible office/remote options.

Qualifications

• 5+ years CX / Cloud (CCaaS) Channel creation experience.
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Experience in Contact Center and Partner Channels as well as larger NSPs.
• Able to analyze sales data and market trends to identify opportunities for growth.
• Develop, execute sales strategies for Partner programs, operations & sales enablement.

Responsibilities

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
• Working closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform
• Executing sales training and provide marketing support
• Tracking sales pipeline, bookings against quota and attainment thereof

Skills

CX/Cloud CCaaS Channel creation

Regional Channel Management

Partner programs & enablement

Go-to-market strategy

Sales data & market trends

Job description

Zoom in Utah seeks a Strategic Channel Manager with deep CX/CCaaS expertise to onboard and lead CX-focused partners. You will recruit, onboard and nurture CX partners, building strategic relationships with TSD partners to expand Zoom's CX footprint.

You'll develop regional channel plans, drive indirect sales, and work with partners to leverage contracts, while delivering sales training and marketing support. Hybrid work model with flexible office/remote options.