CX Channel Sales Specialist

Zoom; Colorado; Hybrid; USD 151,000 - 330,000; Full time

Job summary

Zoom is seeking a Strategic Channel Manager with deep CX/CCaaS experience to onboard and lead CX-focused partners across the United States. You will identify, recruit, onboard and nurture CX specialists, building a robust partner ecosystem that expands Zoom’s CX portfolio.

You will collaborate with partners to develop business plans, execute sales training and marketing support, track pipeline against quotas, and drive revenue growth through strategic channel programs and go-to-market

Qualifications

• 5+ years CX/CCaaS channel creation experience.
• Develop and maintain relationships with CX channel partners.
• Understanding of the competitive landscape in CX/CCaaS.
• Experience in regional channel management with CX tech.
• Proven record in Contact Center and Partner Channels.
• Ability to design and execute partner sales strategies.
• Ability to analyze sales data and identify growth opportunities.

Responsibilities

• Develop a CX channel partner regional strategy including focus and growth partners.
• Build business plans with focus partners to drive Zoom CX adoption.
• Collaborate with Partners to leverage existing contracts for CX platform.
• Execute sales training and provide marketing support.
• Track sales pipeline, bookings against quota and attainment.

Skills

CX/CCaaS channel

Partner relationships

Competitive landscape

Regional channel mgmt

Contact Center

Go-to-market strategies

Sales data analysis

Job description

What You Can Expect

We are seeking a talented Strategic Channel Manager with deep specialized experience in Customer Experience (CCaaS). You will have an in-depth knowledge and understanding of the industry and CX market. This person will have in-depth experience in onboarding and leading partners specializing in Customer Experience sales. This role will execute on the identification, recruitment, on-boarding and nurturing of CX specialized partners. The role will enhance sales revenue by building relationships with TSD partners.

About The Team

The dynamic Zoom sales team drives company success by delivering cutting-edge communication solutions worldwide. They engage passionately, forming strategic partnerships and adopting a customer-centric approach to expand Zoom's global presence and maximize virtual collaboration for businesses.

Responsibilities

• Developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners and growing indirect sales revenue
• Building business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio
• Working closely with current and new Partners to capture and leverage existing contracts for Zoom’s growing CX platform
• Executing sales training and provide marketing support
• Tracking sales pipeline, bookings against quota and attainment thereof

What We’re Looking For

• 5+ years CX / Cloud (CCaaS) Channel creation experience
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market
• Have experience in Regional Channel Management - with Customer Experience technologies
• Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs
• Develop, execute sales strategies for Partner programs, operations & sales enablement
• Able to analyze sales data and market trends to identify opportunities for growth
• Able to build and execute on go-to-market strategies

Salary Range Or On Target Earnings

$150,700.00 - $329,700.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date

11/30/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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