CX Change Leader — Customer Experience

S&P Global

Houston (TX)

On-site

USD 80,000 - 103,000

Full time

6 days ago

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Benefits offered by this job

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Job summary

S&P Global Energy is seeking a Change Manager for Customer Experience to lead change management across our CX initiatives in Houston. You will collaborate with the CX Program Management team to align plans with project timelines and business goals, and design strategies using Prosci to ensure adoption and measurable ROI.

Responsibilities include developing communication plans, coordinating training with the CI Business School, and driving stakeholder engagement to sustain improvements and

Qualifications

Proven experience in change management or project management.
Ability to manage multiple projects and competing tasks in a fast-paced environment.
Strong organizational, prioritization, problem-identification, and problem-solving skills.
Ability to take initiative and build relationships with stakeholders across the organization.

Responsibilities

Lead change management strategies across CX initiatives.
Align change plans with project timelines and business goals.
Design Prosci-based strategies to enable adoption.
Oversee communications and training coordination.
Build stakeholder relationships to drive alignment and ROI.

Skills

Change management

Project management

Prioritization

Stakeholder engagement

Communication

Education

Bachelor's degree preferred

Job description

Responsibilities include developing communication plans, coordinating training with the CI Business School, and driving stakeholder engagement to sustain improvements and

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