Senior Change & CX Transformation Specialist

Sapient Corporation; Chicago (IL); In loco; USD 115.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Health benefits

Generous paid leave

Descrizione del lavoro

Publicis Sapient is seeking a Senior Associate, Change Management & Customer Experience Transformation, to join our Customer Experience & Innovation Consulting team. You will support large-scale business and digital transformations, focusing on AI-enabled operating models, customer and employee experience, and value realization.

You will partner with product teams, designers, technologists, and business stakeholders to ensure initiatives are adopted and sustained, applying human-centered design

Competenze

• 5–7 years of experience in change management, organizational transformation, or related field.
• Experience supporting or leading change initiatives tied to technology implementations or operating model redesign.
• Experience developing and executing communications, training, and stakeholder engagement strategies.
• Strong workshop facilitation, storytelling, and presentation skills.
• Industry experience in Auto, CPG, or Retail.

Mansioni

• Lead defined change management workstreams aligning business goals, operating model evolution, and technology adoption.
• Conduct stakeholder assessments, change impact analyses, and readiness evaluations.
• Develop change plans, roadmaps, and governance materials for initiatives.
• Collaborate with senior consultants and client stakeholders to mitigate risks and improve adoption.
• Translate future-state experiences into organizational change requirements and journeys.
• Develop adoption dashboards and measurement frameworks to track readiness and value realization.
• Design communications, training content, and stakeholder engagement tools for programs.
• Mentor junior team members on project delivery and change practices.

Conoscenze

Change management

Stakeholder analysis

Workshop facilitation

Communication

Executive storytelling

Descrizione del lavoro

Publicis Sapient is seeking a Senior Associate, Change Management & Customer Experience Transformation, to join our Customer Experience & Innovation Consulting team. You will support large-scale business and digital transformations, focusing on AI-enabled operating models, customer and employee experience, and value realization.

You will partner with product teams, designers, technologists, and business stakeholders to ensure initiatives are adopted and sustained, applying human-centered design