Lead Customer & Market Research for Strategic Insight

S&P Global; New York (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

S&P Global Energy division seeks a Senior Customer Experience Designer Lead to own and evolve the customer and market research portfolio, partnering with senior leaders to translate insights into strategic decisions. You will lead a small team, drive end-to-end research, governance and impact measures, and ensure findings inform product, technology and commercial actions.

Strong leadership, communication and a growth mindset are essential to develop capabilities and deliver measurable business

Qualifications

• Significant experience leading customer and/or market research portfolios in a global organisation.
• Expertise in qualitative, quantitative and mixed-method research, including study design, fieldwork, analysis and insight activation.
• Proven people leadership experience, including setting priorities, coaching researchers and building capability.

Responsibilities

• Own and evolve the Energy division’s customer and market research portfolio, aligning resources to strategic priorities and decisions research will support.
• Partner with senior leaders to translate priority business questions into focused research programmes.
• Lead a small team of researchers on end-to-end qualitative, quantitative and mixed-method studies, ensuring rigorous design and actionable recommendations.
• Coach and develop a high-performing research team and build capability across research domains.
• Evolve research governance, standards and impact measures, including responsible use of AI.
• Ensure insights reach decision-makers and drive product, commercial and operational actions with measurable business impact.

Skills

Research leadership

Qualitative & quantitative research

Stakeholder engagement

Communication skills

People management

Education

Market research degree

Job description

S&P Global Energy division seeks a Senior Customer Experience Designer Lead to own and evolve the customer and market research portfolio, partnering with senior leaders to translate insights into strategic decisions. You will lead a small team, drive end-to-end research, governance and impact measures, and ensure findings inform product, technology and commercial actions.

Strong leadership, communication and a growth mindset are essential to develop capabilities and deliver measurable business