CX Change Leader - Drive Adoption & Impact

S&P Global; Houston (TX); On-site; USD 80,000 - 103,000; Full time

Benefits offered by this job

Annual incentive plan

Comprehensive benefits

Professional development

Job summary

S&P Global Energy is seeking a Change Manager for Customer Experience to lead change strategies across CX initiatives. You will align plans with project timelines, coordinate training, and drive adoption that yields measurable ROI.

Ideal candidates bring proven change or project management experience, strong stakeholder skills, and a certification in change management. This role offers a base salary with annual incentives and a comprehensive benefits package.

Qualifications

• Proven experience in change management or project management across teams to deliver strategic initiatives.
• Ability to prioritize and manage multiple projects in a fast-paced environment with tight deadlines.
• Strong organizational, prioritization, problem-identification, and communication skills.

Responsibilities

• Lead the development and execution of change management strategies across all Customer Experience initiatives.
• Partner with the Program Management team to align change plans with timelines, milestones, and business objectives.
• Design and implement change strategies based on the Prosci methodology to support adoption and minimize resistance.
• Oversee all aspects of change execution, including developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement activities that sustain adoption and deliver ROI.
• Build strong, collaborative relationships with stakeholders across the organization to foster trust and drive alignment.

Skills

Change management

Project management

Stakeholder management

Organization skills

Communication

Prosci methodology

Education

Bachelor’s degree in social sciences or related discipline

Tools

Prosci Change Management certification

APM Project Management certification

Job description

S&P Global Energy is seeking a Change Manager for Customer Experience to lead change strategies across CX initiatives. You will align plans with project timelines, coordinate training, and drive adoption that yields measurable ROI.

Ideal candidates bring proven change or project management experience, strong stakeholder skills, and a certification in change management. This role offers a base salary with annual incentives and a comprehensive benefits package.