Senior Change Management & CX Transformation

Publicis Sapient; Chicago (IL); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Paid leave & holidays

Professional development

Job summary

Publicis Sapient is seeking a Senior Associate in Change Management & Customer Experience Transformation to join our Customer Experience & Innovation Consulting team on a top 3 CPG client. This role focuses on AI-enabled operating model change, customer and employee experience transformation, organizational readiness, adoption, and value realization.

The ideal candidate blends change management, human-centered design, and transformation consulting, facilitating workshops, stakeholder research,

Qualifications

• 5–7 years of experience in change management, organizational transformation, customer experience consulting, digital transformation, or related field.
• Experience supporting or leading change initiatives linked to technology implementations or operating model redesign.
• Strong workshop facilitation, storytelling, and presentation skills.

Responsibilities

• Support the development and execution of change management strategies for digital, AI, and customer experience transformations.
• Lead defined change management workstreams, connecting business objectives, operating model evolution, technology adoption, and employee experience.
• Conduct stakeholder assessments, change impact analyses, and organizational readiness evaluations.
• Develop change plans, roadmaps, and governance materials to support transformation initiatives.
• Partner with senior consultants and client stakeholders to identify risks and opportunities to improve adoption.
• Develop role-based experience journeys, process maps, and future-state ways of working.
• Design and deliver change champion networks and stakeholder engagement models.

Skills

Change management

Stakeholder facilitation

Workshop facilitation

Communication & training design

Adoption analytics

Job description

Publicis Sapient is seeking a Senior Associate in Change Management & Customer Experience Transformation to join our Customer Experience & Innovation Consulting team on a top 3 CPG client. This role focuses on AI-enabled operating model change, customer and employee experience transformation, organizational readiness, adoption, and value realization.

The ideal candidate blends change management, human-centered design, and transformation consulting, facilitating workshops, stakeholder research,